mamk24 collects only the personal data strictly necessary to operate your account, process payments, verify your identity, and comply with regulatory obligations. Nothing more.
Your personal information is never sold, rented, or transferred to third parties for marketing or commercial purposes. We share data only where legally required or operationally essential.
You have the right to access, correct, and request deletion of your personal data held by mamk24. Submit a request via live chat or email and we will respond within 30 days.
All data transmitted between your device and mamk24 is encrypted using 256-bit TLS/SSL. Stored data is protected by industry-standard security protocols and access controls.
We use cookies for session management, security, and performance analytics only. We do not use third-party advertising trackers. Your browsing behaviour on mamk24 stays on mamk24.
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable regulatory and legal obligations. Data is securely deleted thereafter.
This Privacy Policy ("Policy") describes how mamk24 ("the Platform", "we", "us", or "our"), operator of the website accessible at mamk24.cam, collects, uses, stores, discloses, and protects the personal data of individuals ("Users", "you", or "your") who access or use the Platform.
mamk24 is committed to handling your personal data with care, transparency, and integrity. This Policy is drafted in alignment with internationally recognised data protection principles and is intended to provide Malaysian users with a clear and honest account of our data practices. We recognise that players across Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and beyond entrust us with sensitive personal information, and we take that responsibility seriously.
By registering an Account, accessing the Platform, or using any service offered by mamk24, you acknowledge that you have read, understood, and agree to the data practices described in this Policy. This Policy should be read alongside our Terms & Conditions and Responsible Gambling Policy, which together constitute the full agreement between you and mamk24.
For the purposes of this Policy, the following terms carry the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or in combination with other data held by mamk24. |
| "Processing" | Any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, or deletion. |
| "Data Controller" | mamk24, which determines the purposes and means of processing personal data collected via the Platform. |
| "Data Processor" | Any third party engaged by mamk24 to process personal data on our behalf, under our instruction. |
| "KYC Data" | Identity verification documentation submitted by a User as part of the Know Your Customer process, including government-issued identification, proof of address, and selfie photographs. |
| "Cookies" | Small text files placed on your device by the Platform for session management, security, and analytics purposes. |
| "Sensitive Data" | A subset of personal data warranting heightened protection, including but not limited to: identity document numbers, financial account details, and biometric identifiers. |
mamk24 collects the following categories of personal data from Users:
mamk24 collects personal data through the following means:
mamk24 processes your personal data for the following specific, legitimate purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration & management | Registration data, contact information, password credentials |
| KYC identity verification | KYC data, identity documents, proof of address |
| Payment processing & withdrawal verification | Financial transaction data, payment method identifiers |
| Fraud prevention & anti-money laundering compliance | All categories — as necessary for risk assessment |
| Regulatory reporting obligations | Identity, transaction, and account activity data |
| Customer support & dispute resolution | Communications data, account data, transaction data |
| Platform security & fraud monitoring | Technical & device data, session logs, IP addresses |
| Service communications (account alerts, withdrawal confirmations) | Contact information, account data |
| Responsible gambling monitoring | Betting activity, deposit frequency, loss patterns |
| Product improvement & analytics | Anonymised technical and behavioural data only |
mamk24 does not process personal data for unsolicited direct marketing purposes without your explicit opt-in consent. You may withdraw marketing consent at any time via Account Settings.
The processing of personal data by mamk24 is conducted on the following legal grounds, depending on the purpose:
mamk24 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. Personal data may be disclosed in the following limited and controlled circumstances:
mamk24 engages third-party service providers who process data on our behalf and under our written instruction. These include:
All contracted processors are bound by data processing agreements that require them to implement appropriate security measures and prohibit the use of your data for their own purposes.
mamk24 may disclose personal data to government authorities, regulatory bodies, law enforcement agencies, or courts where required by applicable law, regulatory order, or valid legal process. In such cases, mamk24 will disclose only the minimum data necessary to satisfy the legal requirement and will, where legally permissible, inform the affected User of such disclosure.
In the event of a merger, acquisition, reorganisation, or sale of all or substantially all of mamk24's assets, personal data held by mamk24 may be transferred to the relevant successor entity, subject to equivalent privacy protections. Users will be notified of any such transfer and provided with an opportunity to exercise their rights under Section 12.
mamk24 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following retention periods:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account + 5 years following closure |
| KYC / identity verification documents | Duration of account + 5 years following closure (regulatory requirement) |
| Financial transaction records | 7 years from date of transaction (anti-money laundering obligation) |
| Support communications logs | 3 years from last interaction |
| Technical / device logs | 12 months from collection |
| Marketing consent records | Until consent is withdrawn + 12 months |
Upon expiry of the applicable retention period, personal data is securely and permanently deleted or anonymised so that it can no longer be linked to any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.
mamk24 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
mamk24 uses cookies and similar technologies on the Platform. We use only the categories of cookies described below — we do not deploy third-party advertising or behavioural tracking cookies.
Strictly necessary for the operation of the Platform. These cookies enable core functions such as maintaining your login session, security token verification, and fraud detection. They cannot be disabled without breaking core Platform functionality.
Used to collect anonymised, aggregated information about how Users interact with the Platform — for example, which pages are visited most frequently, session duration, and error reports. This data is used solely to improve Platform performance and user experience. No individual Users are identified through analytics data.
Store your preferred settings such as language selection, display preferences, and account-specific configurations to improve your experience on return visits.
You may manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not affect your ability to use the core functions of mamk24. Note that disabling essential cookies may impair Platform functionality, including login security. Specific browser instructions for managing cookies are available in your browser's help documentation.
mamk24 operates internationally and may transfer personal data to, and process it in, countries outside Malaysia in the course of delivering its services. Where such transfers occur, mamk24 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to the protections afforded under applicable Malaysian law and this Policy.
Safeguards for international transfers include contractual data protection clauses with receiving parties, ensuring that any third-party processor in a foreign jurisdiction is bound by obligations equivalent to those set out in this Policy. mamk24 will not transfer personal data to jurisdictions that do not provide adequate data protection standards without implementing additional technical and contractual safeguards.
Subject to applicable law and regulatory limitations, all registered Users have the following rights in relation to their personal data held by mamk24. To exercise any of these rights, contact our support team via live chat or at the email address in Section 15:
Request a copy of the personal data mamk24 holds about you, along with information about how it is used and who it has been shared with.
Request correction of inaccurate or incomplete personal data. You may also update certain account details directly via Account Settings.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to regulatory retention requirements.
Request that mamk24 pause the processing of your personal data in specified circumstances, such as while a dispute is being resolved.
Request a copy of your personal data in a structured, machine-readable format where technically feasible and where processing is based on your consent or a contract.
Object to the processing of your personal data where that processing is based on mamk24's legitimate interests. mamk24 will cease such processing unless compelling grounds override your objection.
mamk24 will respond to all rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days with written notification of the extension. mamk24 reserves the right to request identity verification before processing a rights request to protect against unauthorised access.
The mamk24 Platform is strictly intended for individuals aged 21 years and above. mamk24 does not knowingly collect, process, or retain personal data from individuals under the age of 21.
All Users are required to complete KYC identity verification, which includes the submission of a valid government-issued identification document. This process is specifically designed to enforce the 21+ age requirement and to protect minors from accessing gambling services.
In the event that mamk24 becomes aware that personal data has been collected from a User who is under 21 years of age, we will immediately suspend the Account, void any transactions, return any real-money deposits to the originating payment method, and permanently delete all personal data associated with that Account. If you are a parent or guardian and believe your minor child has registered on mamk24, please contact our support team immediately.
mamk24 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or the services we offer. Where amendments are material — that is, where they meaningfully affect how we collect or use your personal data — mamk24 will provide notice to registered Users via email or a prominent notification on the Platform prior to the changes taking effect.
The effective date at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the amended Privacy Policy. If you do not agree with any amendment, you have the right to close your Account and request deletion of your personal data as described in Section 12.
If you have any questions, concerns, or requests in relation to this Privacy Policy or the handling of your personal data, please contact mamk24 through the following channels:
When submitting a data rights request by email, please include: your registered Account username, the specific right you wish to exercise, and sufficient information to verify your identity. mamk24 will respond within 30 calendar days as described in Section 12.